Shipping policy
***Attention: We are so incredibly grateful for your support and humbled that you are choosing us for your energetic crystal needs! Please understand that all orders are shipped out 3-6 days AFTER the order is placed. This is in addition to your chosen shipping time. This is the only way we can still provide you with fully handmade jewelry that has ethically sourced crystals from all over the world! Our business is growing in rapid speed, and it has been hard for us to maintain keeping all the inventory in stock for many of our pieces. With your love and understanding of this processing time, we can still keep all our high vibrational pieces made by our small family, as we include energy and blessings into every single piece. We are so very grateful for your understanding! If you have any question about your processing time, or you would like a special request for us to try to ship the item faster - please email me at Sarah@lilyrosejewelryco.com and we will do our very best to work with you!
Note: Your tracking will say "waiting for pickup" or "Label Created" - do not be alarmed! This just means you are in our processing order line and we are working diligently to get you your new crystals babies!! :)
*** INTERNATIONAL shipments outside the USA - Please be aware you may be required to pay Tariffs or Duty taxes to receive your shipment. Tariffs vary by country and value of order but typically are 0% to 7% of your order total. These are taxes charged by your receiving country and are out of our control. Tariff estimates are currently unavailable as the vary so greatly by country.
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Free Priority Shipping on orders $150 to the USA!
We Ship Worldwide!!!
For orders under $150 we offer flat rate shipping as follows:
Standard (5-14 Days) - $5.95
Priority (3-5 Days) - $10.50
Express (2-3 Days) - $37.15
Each piece will arrive gift-ready in our Lily Rose brand logo gift bag.
Our necklaces and earrings will come on a matching gold-foil and marble jewelry card.
If your order is $150+ you will receive a free deluxe Lily Rose marble gift box and an free upgrade to faster Priority shipping!
How do I receive a marble gift box if my order is below $150?
Our deluxe Lily Rose magnetic marble gift box is FREE with any purchase of $150+, along with an upgrade to fast Priority Shipping. If you want a gift box and your order is below $150, you can press the “upgrade to gift box and priority shipping” button at checked for only $10.50!
You can purchase extra boxes, just message us!
Shipping worldwide outside the USA requires a shipping estimate that will be calculated at checkout based on your location and shipping preferences.
All shipping times are estimates and may vary depending on destination or unforeseen postal service delays.
What happens if my order is delayed or says "delivered" but I didn't get it?
Once your package leaves our studio, it is now the responsibility of the postal service. This is why we always recommend using priority, express or worldwide saver international shipping, or putting insurance on your item. We have shipped thousands of packages and most show up perfectly fine, but if issues do come up, we are here to help!
If you suspect your order is being delayed, is stuck in customs, or there is a problem with delivery, your next step is to put through a claim with the postal service! This way, we can send you a new item or refund when the claim process is complete.
Here are the links to start a claim if needed:
UPS: https://www.ups.com/us/en/help-center/claims-support.page