Frequently Asked Questions

Are your gemstones ever dyed?

Never! We believe that gemstones should be sacred and honored from the earth. We love to use raw pieces in our designs, but also have many tumbled beads and geometric designs. We want your stones to retain their highest energetic qualities, so we make sure to hand-select our gems from various world-wide locations. 

What materials do you use?

We use a variety of materials to make high quality pieces. Our necklaces are all 18k and white gold vermeil which is a hefty 2.5 microns thick layer of gold or rhodium (white gold.) This is a superior alternative to the price of solid gold.

We also carry 14k gold plate, which is a layer of real gold on brass or alloy. This is also a great alternative, but may need to be cleaned after heavy wear.

Along with gold, we also carry a variety of sterling silver products. All our items have the details listed. If anything is unclear, just let us know!

With the exception of the Nepal Roll-On bracelets and Tibetan Buddhist Knot Bracelets, do not get your pieces wet. All other products should be protected from water and harsh environments to retain their full shine. You may use a jewelry cleaning cloth for maintenance over time.

What is your return policy?

If you are happy, we are happy! ️

That’s why we have our Lily Rose satisfaction guarantee. 

We personally inspect each piece in the process of it being made. Still, if there are any defects or issues with your item noticed within 30 days of your purchase, just email us at with a photo and description of the issue. You can also message us on Facebook.

We will send you a return label on us, or a new item, depending on the issue at hand. Our team will always keep your happiness a priority!

What if I just don’t like the style?

If you want to make a return or exchange within the 30 days window, you will be responsible for shipping costs back to us. The item must be brand new, never worn and in all original packaging. Just let us know your thoughts and concerns.

How will my items by sent to me?

Each piece will arrive gift-ready in our Lily Rose brand logo gift bag. If you use our stacker discount, stacked items will be in one bag. If you want more bags, just leave a comment in the order!

Our necklaces and earrings will come on a matching gold-foil and marble jewelry card. 

If your order is $50+ you will receive a free deluxe Lily Rose marble gift box and an upgrade to faster Priority shipping!

How do I receive a marble gift box if my order is below $50? 

Our deluxe Lily Rose magnetic marble gift box is FREE with any purchase of $50+, along with an upgrade to fast Priority Shipping. If you want a gift box and your order is below $50, you can press the “upgrade to gift box and priority shipping” button at checked for only $7! 

Each item valued $50+ will include its own gift box. Any items valued under $50, but equaling a total of $50+ order total will be shipped together in one gift box.

You can purchase extra boxes, just message us! 

What is the reward points program?

You will receive 10 points for every $1 you spend. 
You will receive 100 points for creating an account. 
You can receive 100 points per review on products purchased! 

Points are redeemable at any time. You can check your points in your account section, or apply them during the checkout process.

100 points = $1 Off
500 points = $5 Off 
1,000 points = $10 Off and so on

Any other discounts or contests?

We have a 20% off “GetStacked” coupon for purchasing 3+ items. 

We are constantly adding discounts and new coupon codes, especially for holidays and occasions! 

We also do a monthly contest and select a winner LIVE on Facebook. As well as contests for featured customers who tag us on Instagram, reviews or Facebook.

Follow us on Instagram and Facebook for real time updates.